1 Who We Are
1.1 Business Identity
Stanley Auro Plumbing is a locally owned and operated plumbing company serving Aurora, Colorado and surrounding communities. Led by owner Jonathan Pierce, our team of 50 skilled professionals has proudly served the Aurora area since 1990.
| Field | Details |
|---|---|
| Business Name | Stanley Auro Plumbing |
| Owner | Jonathan Pierce |
| Street Address | 1555 Dayton St, Aurora, CO 80010, USA |
| City / State | Aurora, Colorado |
| Phone Number | +1 (720) 914-0747 |
| stanleyauroplumbing@gmail.com | |
| Website | https://emergencyplumberauroraco.com |
1.2 Policy Scope
This Privacy Policy applies to information we collect when you:
- Visit or use the Site and its core pages, including the Homepage, About, Contact, Services, Service Areas, Privacy Policy, Disclaimer, Terms & Conditions, and Sitemap pages.
- Submit a request for plumbing services or estimates.
- Communicate with us by phone, email, contact forms, or other channels.
2 Information We Collect
We collect information you provide directly and information collected automatically when you use our Site.
2.1 Information You Provide Directly
When you contact us or request services, we may collect:
Contact Information
- Name
- Phone number
- Email address
- Service address and mailing address
Service Information
- Type of plumbing service requested (e.g., backflow testing, drain cleaning, water heater repair, sewer line repair, hydro-jetting, remodeling)
- Description of the plumbing issue
- Photos or videos you upload to describe the issue
- Preferred appointment dates and times
Billing & Transaction Information
- Information related to estimates, invoices, payment status, and job history (payment card data, if any, is typically handled by third-party processors and not stored directly on our Site).
Communications and Feedback
- Messages, emails, calls, and text/SMS conversations
- Reviews, ratings, or feedback you provide
2.2 Information Collected Automatically
When you visit the Site, we may automatically collect certain information using standard web technologies. This may include:
We may use website analytics tools (such as Google Analytics or similar services) to better understand how visitors use the Site and to improve performance and user experience.
3 How We Use Your Information
We use the information we collect for the following purposes.
3.1 Providing and Managing Plumbing Services
We use your information to:
- Respond to service inquiries and quote requests.
- Schedule, dispatch, and complete plumbing jobs.
- Send estimates, invoices, receipts, and service confirmations.
3.2 Customer Support and Communication
We may use your information to:
- Communicate with you about scheduled appointments and follow-up visits.
- Respond to questions, concerns, feedback, or complaints.
- Manage ongoing customer relationships and service history.
3.3 Business Operations and Records
We may use your information to:
- Maintain accurate job records, warranties, and service notes.
- Conduct internal accounting, bookkeeping, and auditing.
- Analyze business performance and plan operations.
3.4 Website Improvement and Local SEO
We may use usage and analytics data to:
- Monitor Site performance and troubleshoot technical issues.
- Analyze which pages and services generate the most interest.
- Optimize content for Aurora, CO and nearby service areas to improve our local search visibility.
3.5 Marketing and Promotions (Where Permitted)
With your consent where required by law, we may:
- Send emails or messages about special offers (for example, discounts on water heater installations, drain cleaning promotions, or other limited-time deals).
- Inform you about new services or service area expansions.
You can opt out of marketing communications at any time (see "Your Choices" below).
3.6 Legal, Compliance, and Safety Purposes
We may also use your information to:
- Comply with applicable laws, regulations, and legal processes.
- Respond to lawful requests by public authorities.
- Protect the rights, property, and safety of our customers, our team, and the public.
4 Legal Bases for Processing (Where Applicable)
Where privacy laws such as the Colorado Privacy Act (CPA) or other state laws require a legal basis for processing, we rely on the following bases:
4.1 Contractual Necessity
- To respond to inquiries and provide requested plumbing services.
- To schedule appointments, dispatch technicians, and manage service delivery.
4.2 Legitimate Interests
- To improve our services, Site functionality, and customer experience.
- To maintain security, prevent fraud, and enforce our policies.
We balance these interests against your privacy rights and expectations.
4.3 Legal Obligations
- To comply with accounting, tax, and other legal requirements.
- To maintain records required by applicable regulations.
4.4 Consent
- To send certain marketing communications where consent is required.
- To use optional cookies and trackers where required by law.
You may withdraw your consent at any time by contacting us or using provided opt-out mechanisms.
5 Cookies and Tracking Technologies
Cookies and similar technologies help us run and improve our Site.
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit websites. They allow us and certain third parties to:
- Recognize your browser or device.
- Remember your preferences.
- Understand how you use our Site.
5.2 Types of Cookies We May Use
We may use:
If we use specific analytics or advertising tools (e.g., Google Analytics or advertising networks), those providers may also place cookies, governed by their own privacy policies.
5.3 Managing Cookies
You can manage cookies through your browser settings:
- Block or delete existing cookies.
- Set your browser to notify you before cookies are stored.
If you disable certain cookies, some features of the Site may not function properly.
6 How We Share Your Information
We do not sell your personal information for money. We may share information as described below.
6.1 Service Providers and Vendors
We may share information with trusted third-party companies that help us:
- Host, maintain, and secure our Site.
- Provide email, SMS, or phone services.
- Manage scheduling, customer relationship management, or invoicing systems.
- Provide analytics and reporting tools.
These providers only use your information as necessary to perform services on our behalf and are expected to protect it appropriately.
6.2 Employees and Contractors
We share necessary information with:
- Our plumbing technicians and dispatch team to schedule and perform services.
- Office staff assisting with customer support, billing, and operations.
6.3 Business Partners
In limited cases, we may share information with:
- Partner contractors or specialists when referrals or joint work are necessary to complete a job, and only with information required for that purpose.
6.4 Legal and Safety Disclosures
We may disclose information when we believe it is necessary to:
- Comply with a legal obligation or valid legal request.
- Protect the rights, property, or safety of our customers, team, or the public.
6.5 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.
7 Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy and to comply with legal obligations.
7.1 General Retention Guidelines
Service and Job Records
Retained for a period necessary for warranties, service history, and legal/tax requirements.
Contact and Marketing Data
Retained while you remain an active customer or subscriber, or until you opt out, plus a limited period to record your preferences.
Analytics Data
Retained for a commercially reasonable period before being anonymized or deleted.
7.2 Deletion and Anonymization
When information is no longer needed:
- We will delete it, or
- De-identify / anonymize it so that it no longer identifies you, using commercially reasonable methods.
8 Data Security
We use reasonable technical and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
8.1 Safeguards We Use
Our safeguards may include:
- Secure hosting and HTTPS encryption for the Site.
- Access controls and passwords for systems storing personal information.
- Limiting access to personal data to staff and providers with a legitimate business need.
8.2 No Absolute Security
While we work to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Site and our services at your own risk.
9 Your Privacy Rights
Depending on where you live and the laws that apply (such as the Colorado Privacy Act (CPA) or other U.S. state privacy laws), you may have certain rights regarding your personal information.
9.1 Possible Rights
Subject to applicable law, you may have the right to:
Access
Request confirmation that we process your personal information and obtain a copy.
Correct
Request that we correct inaccurate or incomplete information.
Delete
Request deletion of certain personal information, subject to legal exceptions.
Restrict or Object
Request limits on how we process your information or object to certain uses.
Portability
Request certain personal information in a portable, machine-readable format.
Opt Out
Opt out of certain processing, such as targeted advertising or sale/sharing of data, where applicable.
9.2 Exercising Your Rights
To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.
If you are a Colorado resident and the CPA applies to our processing, you may also have the right to appeal our decision regarding a request. Instructions for appeal will be provided in our response where required.
10 Your Choices
You have choices about how we use your information.
10.1 Marketing Communications
You can:
- Opt out of marketing emails by following the unsubscribe link in the message.
- Contact us directly to update your communication preferences.
We may still send service-related communications (e.g., appointment confirmations, invoices) even if you opt out of marketing.
10.2 Cookies and Tracking
You can:
- Adjust your browser settings to block or delete cookies.
- Use opt-out tools provided by certain analytics/advertising providers, where available.
Some Site features may not work properly if cookies are disabled.
11 Children's Privacy
Our Site and services are intended for adults (such as homeowners, tenants, and businesses) and are not directed to children under 13.
- We do not knowingly collect personal information from children under 13.
- If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it as required by law.
12 Third-Party Websites and Links
Our Site may contain links to third-party websites, services, or content (including maps, review platforms, or social media pages).
- We are not responsible for the privacy practices or content of third-party websites.
- We encourage you to read the privacy policies of any third-party sites you visit.
13 Geographic Scope and Service Area
Stanley Auro Plumbing primarily serves Aurora, Colorado and surrounding areas in the Denver metro region.
13.1 Service Area Context
We provide plumbing services to customers in Aurora and nearby communities in Colorado, including Denver, Centennial, Parker, Englewood, and Thornton. Your information is processed in the United States and may be stored or processed by service providers in other regions consistent with applicable laws.
13.2 International Visitors
If you access the Site from outside the United States:
- Your information may be transferred to and processed in the U.S.
- Data protection laws in the U.S. may differ from those in your country of residence.
By using the Site, you consent to the transfer of your information to the United States and any other countries where our service providers operate, as permitted by law.
14 State-Specific Disclosures
14.1 Colorado Privacy Act (CPA)
If and to the extent the CPA applies:
- Colorado consumers have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of certain processing such as targeted advertising or sale of personal data.
- We do not currently "sell" personal data as that term is commonly defined, nor do we knowingly process sensitive personal data beyond what is necessary to provide our plumbing services.
- If our practices change, we will update this Privacy Policy and provide additional mechanisms for exercising CPA rights.
14.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, may provide additional rights, including:
- Right to know categories and specific pieces of personal information collected.
- Right to request deletion of certain personal information.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information.
We do not knowingly "sell" personal information as defined by the CCPA/CPRA. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link or similar mechanism as required.
15 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
- When we update the Policy, we will revise the "Last Updated" date at the top of this page.
- Significant changes may be highlighted on the Site or communicated through other reasonable means.
- Your continued use of the Site after changes are posted indicates your acceptance of the updated Privacy Policy.
16 Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us.
16.1 Contact Details
Stanley Auro Plumbing
1555 Dayton St
Aurora, CO 80010, USA
+1 (720) 914-0747
https://emergencyplumberauroraco.com
Monday – Sunday: 00:00 – 23:59
24/7 Emergency Plumbing Service Always Available
We will review and respond to your inquiry within a reasonable time and in accordance with applicable laws.